We are available all 7 days a week to ensure client satisfaction. We typically resolve cases immediately, however please allow 24 hours additional time after a case is submitted.
Please visit the contact us section for details on how to reach customer care.
Email Id :
Privacy & Safety
At VERADA we are extremely careful about one's privacy & safety. All data shared at veradabeauty.com is protected and 100% safe.
All transactions made on veradabeauty.com are SSL certified and protected.
Wholesale Inquiries & Professional Discounts
Wholesale inquiries to be mailed at firstname.lastname@example.org. Please share details of your existing module along with valid documents.
At VERADA we believe that every artist is unique and want to see each artist grow. Thus, we do offer professional discounts with valid ID's or document's. Please mail your requirement and details at and we will be happy to assist.
Credit / Debit Cards
Offline Payments - Only available for wholesalers
TERMS & CONDITIONS
VERADA beauty is not responsible for unsatisfactory or delayed performance of services or damages or delays as a result of products which are out of stock, unavailable or back ordered.
Rules of Conduct on Site
1. You may not post, distribute, or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior written consent of the VERADA beauty of such proprietary rights.
3. Any information provided by you on this site shall not be misleading in any way.
4. You may not post or transmit Content, (even if made in a joking, sarcastic or unintended manner), if it in any way:
a. is patently offensive to the online community, such as sexually explicit content, or content that promotes obscenity, pedophilia, racism, bigotry, hatred or physical harm of any kind against any group or individual;
b. harasses or advocates harassment of another person;
c. involves the transmission of “junk mail,” “chain letters,” or unsolicited mass mailing or “spamming”;
d. promotes illegal activities or conduct that is abusive, threatening, obscene, defamatory or libelous;
e. infringes upon or violates any third party's rights [(including, but not limited to, intellectual property rights, rights of privacy (including without limitation unauthorized disclosure of a person's name, email address, physical address or phone number) or rights of publicity];
f. promotes an illegal or unauthorized copy of another person's copyrighted work (see "Copyright complaint" below for instructions on how to lodge a complaint about uploaded copyrighted material), such as providing pirated computer programs or links to them, providing information to circumvent manufacture-installed copy-protect devices, or providing pirated music or links to pirated music files;
g. contains restricted or password-only access pages, or hidden pages or images (those not linked to or from another accessible page);
h. provides material that exploits people in a sexual, violent or otherwise inappropriate manner or solicits personal information from anyone;
i. provides instructional information about illegal activities such as violating someone’s privacy, or providing or creating computer viruses;
j. contains video, photographs, or images of another person age 18 or older without his or her express written consent and permission or those of any minor (regardless of whether you have consent from the minor or his or her legal guardian).
m. solicits gambling or engages in any gambling activity which VERADA beauty , in its sole discretion, believes is or could be construed as being illegal;
n. contains viruses, time bombs, rojan horses, cancelbots, worms or other harmful or deleterious components or devices;
o. interferes with another user's use and enjoyment of the Sites or any other individual's user and enjoyment of similar services; or
5. You must use the Sites in a manner consistent with any and all applicable laws and regulations. Illegal and/or unauthorized uses of the Sites, including without limitation, collecting usernames and/or email addresses of registered members by electronic or other means for the purpose of sending unsolicited email and unauthorized framing of or linking to the Sites, are not permitted. This includes the unauthorized interception of the data stream coming from or going into the Sites, as well as attempting to gain unauthorized access to the Sites or exceeding your authorized access.
7. You understand that VERADA beauty has the right at all times to disclose any information (including the identity of the persons providing information or materials on the Sites) as necessary to satisfy any law, regulation or valid governmental request. This may include, without limitation, disclosure of the information in connection with investigation of alleged illegal activity or solicitation of illegal activity or in response to a lawful court order or subpoena. In addition, we can (and you hereby expressly authorize us to) disclose any information about you to law enforcement or other government officials, as we, in our sole discretion, believe necessary or appropriate in connection with the investigation and/or resolution of possible crimes, especially those that may involve personal injury.
9. It is possible that other users (including unauthorized users or “hackers”) may post or transmit offensive or obscene materials on the Sites and that you may be involuntarily exposed to such offensive and obscene materials. It also is possible for others to obtain personal information about you due to your use of the Sites, and that the recipient may use such information to harass or injure you. VERADA beauty does not approve of such unauthorized uses but by using the Sites you acknowledge and agree that VERADA beauty is not responsible for the use of any personal information that you publicly disclose or share with others on the Sites. Please carefully select the type of information that you publicly disclose or share with others on the Sites.
Links This site may contain links to other web sites or you may be linked through other web sites ("Linked Sites"). The Linked Sites are for your convenience only and you access them at your own risk. We are not responsible for the content of the Linked Sites, whether or not VERADA beauty is affiliated with sponsors of the sites.
We do not in any way endorse the Linked Sites. You must not use on your site or in any other manner any trademarks, service marks or any other materials appearing on the Website, including any logos or characters, without the express written consent of the owner of the mark or materials. You must not frame or otherwise incorporate into another web site or present in conjunction with or juxtaposed against such a web site any of the content or other materials on the Website without our prior written consent.
1. You hereby declare that you have provided all necessary Legal Details for the shipment of the product to the destination specified by you in the Order.
2. You further declare that the Product will be acquired for personal use of the Consignee and/or Buyer. The Product will not be sold, resold, bartered or in any way disposed for profit.
Disclaimer Of Warranties And Liability
This Website, all the materials and products (including but not limited to software) and services, included on or otherwise made available to you through this site are provided by VERADA beauty on an “as is” and “as available” basis without any representation or warranties, express or implied except otherwise specified in writing. Without prejudice to the forgoing paragraph, VERADA beauty does not warrant that:
1. This website will be constantly available, or available at all;
2. The information on this website is complete, true, accurate or non-misleading.
VERADA beauty will not be liable to you in any way or in relation to the contents of, or use of, or otherwise in connection with, this website. VERADA beauty does not warrant that this site; information, content, materials, product (including software) or services included on or otherwise made available to you through this site; their servers; or electronic communication sent from VERADA beauty are free of viruses or other harmful components.
Nothing on this website constitutes, or is meant to constitute, advice of any kind.
You will be required to enter a valid phone number while placing an order on the Website. By registering your phone number with us, you consent to be contacted by VERADA beauty via phone calls and / or SMS notifications, in case of any order or shipment or delivery related updates. VERADA beauty will not use your personal information to initiate any promotional phone calls or SMSs. While availing any of the payment method/s offered by VERADA beauty , VERADA beauty is not responsible or takes no liability of whatsoever nature in respect of any loss or damage arising directly or indirectly to you out of the decline due to :
1. lack of authorization for any transaction/s,
2. or exceeding the preset limit mutually agreed by you and between your "Bank/s",
3. or any payment issues arising out of the transaction,
4. or decline of transaction for any other reason/s.
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai. Jurisdictional Issues/Sale in India Only. Unless otherwise specified, the material on the Website is presented solely for the purpose of sale India. VERADA beauty makes no representation that materials on the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and VERADA beauty is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Trademark, Copyright and Restriction
This site is controlled and operated by VERADA beauty . All material on this site, including images, illustrations, audio clips, and video clips, are protected by copyrights, trademarks, and other intellectual property rights that are owned and controlled by us. Material on Website owned, operated, licensed or controlled by us is solely for your personal, non-commercial use. You must not copy, reproduce, republish, upload, post, transmit or distribute such material in any way, including by e-mail or other electronic means and whether directly or indirectly and you must not assist any other person to do so. Without the prior written consent of the owner, modification of the materials, use of the materials on any other web site or networked computer environment or use of the materials for any purpose other than personal, non-commercial use is a violation of the copyrights, trademarks and other proprietary rights, and is prohibited. Any use for which you receive any remuneration, whether in money or otherwise, is a commercial use for the purposes of this clause.
You agree that any use on the site is at your own risk and VERADA beauty is not responsible for it. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer, and you agree to accept responsibility for all activities that occur under your account or password. Products sold on the Website are not for people below aged 18, however any products available for children below age 18, can be bought by adults.
We at VERADA beauty respect the intellectual property of others. In case you feel that your work has been copied in a way that constitutes copyright infringement you can write to us at CUSTOMERSERVICE@VERADABEAUTY.COM.
Risk of loss
All items purchased from the Website are made pursuant to a shipment contract. This means that the risk of loss and title for such items pass to you upon our delivery to the carrier.
VERADA beauty tries to be as accurate as possible. However, VERADA beauty does not warrant that product description or other content of this site is accurate, complete, reliable, current, or error-free.
Pricing on the product is as it shows, however due to any technical issue, typographical error or product information received from our suppliers' prices of the product may vary. VERADA beauty will try to be accurate, however if you come across any difference in pricing on the Website pre and post orders, we request you to contact us within 72 (Seventy Two) hours of placing your order. VERADA beauty shall then refund the difference amount within 10-15 business days of intimation. The mode of refund will be the same as at the time of placing the order or as specified in the refund policy. Cash on Delivery order refunds will be done by Cheque. If VERADA beauty comes across any such difference in pricing, it has all the rights to rectify the same or cancel the order.
REFUNDS & CANCELLATIONS POLICY
VERADA beauty hopes that you never have to cancel or return a product. At the same time, we would be there to help you whenever you do so due to certain circumstances. As a first step we are laying out our cancellation and return policy to take care of your hassles.
ORDER HAS NOT BEEN SHIPPED YET: Any order which has not been shipped can be cancelled partially or fully. The amount paid by you (if it is a prepaid order) would be refunded to you and should reflect in your account in 7-10 days.
ORDER WAS DAMAGED WHEN RECEIVED: We mandate that We take utmost care while packaging to ensure that the product reaches you the way you had seen it on our website. However, due to situations beyond control, the items delivered might get damaged in transit. The sellers would replace or cancel your order under such circumstance. We would request you to inform us and the sellers of the damage within 48 hours of receipt of order. Any refund would happen only after proper check of the damaged material.
INCORRECT ITEMS RECEIVED: We are proud of the robustness of our fulfilment process and the right shipment would reach the right person at the right place. In case you receive items that are different from the ones you ordered, we will require the sellers to ship the right items to you right away. Please send us an email at CUSTOMERSERVICE@VERADABEAUTY.COM with the order ID and complaint details. We would respond to it in 48 hours. We would try and reverse pick up the product from your location wherever possible, at other locations we will try and find a mutually agreeable solution. Refund would be processed after the item has been shipped back or picked up from customer location
Any other reasons for cancellation or return would be handled on a case to case basis
Following shall not be eligible for return or replacement 1. Damages due to misuse of product. 2. Incidental damage due to malfunctioning of product 3. Any consumable item which has been used or installed 4. Products with tampered or missing serial / UPC numbers 5. Any damage / defect which are not covered under the manufacturer's warranty 6. Any product that is returned without all original packaging and accessories, including the box, manufacturer's packaging if any, and all other items originally included with the product(s) delivered
Refunds are made as follows:
1. If the payment was made in cash then the refund is made in the form of coupon codes
2. If the payment is made using a credit/debit card (or any form of net banking) then the amount is credited back to the same account from which the payment was made.
Cancellation of order
VERADA beauty reserves the right to cancel any order without any explanation for doing so, under situation where VERADA beauty is not able to meet the requirement of the order placed or order so placed/cancelled does not comply with the Website policy or for any other reason. However, VERADA beauty will ensure that any communication of cancellation of an order, so cancelled, is intimated within appropriate time to the concerned person and any applicable refund, will be made in reasonable time.
This Agreement shall be governed by and interpreted and construed in accordance with the laws of India. The place of jurisdiction shall be in Mumbai.
Jurisdictional Issues/Sale in India Only
Unless otherwise specified, the material on the Website is presented solely for the purpose of sale India. VERADA beauty makes no representation that materials in the Website are appropriate or available for use in other locations/Countries other than India. Those who choose to access this site from other locations/Countries other than India do so on their own initiative and VERADA beauty is not responsible for supply of goods/refund for the goods ordered from other locations/Countries other than India, compliance with local laws, if and to the extent local laws are applicable.
Please send any questions or comments (including all inquiries unrelated to copyright infringement) regarding this Site to CUSTOMERSERVICE@VERADABEAUTY.COM
Information We Collect and How We Use It
You may choose to provide us with personal information when you visit our Site, such as your name, email address and mobile phone number.
If you would prefer that we not collect any personal information from you, please do not provide us with any such information.
Use of Personal Information by VERADA beauty
If you so elect, the information you provide may be used by us to create and deliver to you emails such as our newsletters, surveys or other email messages containing product and event information, cosmetics tips or promotions (“Emails”). If you do elect to receive them and later decide that you would no longer like to receive these Emails, you may send us an e-mail from your registered id at CUSTOMERSERVICE@VERADABEAUTY.COM. You may receive the benefit of hearing from us via mail or phone even if you have not elected to receive Emails. If you do not wish to receive direct mail or phone, please send us a mail at CUSTOMERSERVICE@VERADABEAUTY.COM
If you so elect, you may provide your mobile phone number in order to receive text message alerts containing product and event information, cosmetics tips or promotions (“Text Messages”). There is no fee from our side to receive Text Messages, however, your mobile service provider may charge for you for sending and/or receiving text messages and air-time, as well as any other standard applicable rates charged by your mobile service provider. If you do elect to receive them and later decide that you would no longer like to receive these Text Messages, please send us a mail at CUSTOMERSERVICE@VERADABEAUTY.COM
Communications to Serve You
If you have elected to provide us with your contact information, we may provide you with service related announcements by any means, including email, concerning the Site or contact you regarding your customer service requests or questions. For example, all registered users will receive a welcoming email to confirm their registration. These types of communications are necessary to serve you, respond to your concerns and to provide the high level of customer service that we offers its customers.
We may use your personal information to provide you with customized service and use of our Site. For example, we may suggest products that would be of particular interest to you.
Special Events Questionnaires and Surveys
Technologies That Allow Us to Customize Your Experience on Our Site
We use various technologies to collect information (such as your web request, Internet Protocol address, browser type, browser language, the date and time of your request) about your visit to our Site and to enhance and customize your experience on our Site. For example, we may collect the Internet Protocol (IP) address identifying your computer or device and indicating your geographic region for statistical purposes. In some instances, we may use these technologies in combination with the personal information you provide on the Site. These technologies may provide a variety of information such as whether you have visited our Site before. They also may enable you to save your preferences. Each technology is explained below.
Web Beacons and Tracking Links
Web beacons (also called clear gifs and pixel tags), tracking links and/or similar technology consist of a few lines of code and are embedded on the pages of our Site. They are often used in combination with cookies and are often not visible to the user of the Site. Web beacons may relay information to third parties such as our service providers and may be used in order to track customer response to certain advertising, to better target interactive advertising and to enhance customer support and usability. If you reject our cookies you will prevent Web beacons from relaying this information about you and may limit your use of some of our Site features.
Third Party Web Analytics Services
We may use third party web analytics services on this site or our mobile applications, such as those of Adobe Site Catalyst and/or Google Analytics. The service providers that administer these services use technologies such as cookies, web server logs and web beacons to help us analyze how visitors use the site. The information collected through these means (including IP address) is disclosed to these service providers, who use the information to evaluate use of the website. You may deactivate the ability of these analytics services to analyze your browsing activities on this site. To exercise your choice with respect to their collection of information on this site:
For Adobe Site Catalyst, please click here.
To disable the Google Analytics cookie and any other third party web analytics service provider cookies, some browsers indicate when a cookie is being sent and allow you to decline cookies on a case-by-case basis.
Information We Share and With Whom We Share It
We will not provide your personal information to third parties for their use in marketing their products or services to you without your consent, except as described here. In addition, we do not sell or otherwise disclose personal information about our Site visitors except as described here.
In addition, in some instances, you may be offered the opportunity to consent to the sharing of your information with a third party such as an event or promotion co-sponsor. If you consent, we will share your information with such third party and the information you provide may be used by such third party for their own purposes and in accordance with their own policies.
As we continue to develop our business, we might sell certain of our assets. In such transactions, user information, including personal information, generally is one of the transferred business assets, and by submitting your personal information on the Site you agree that your data may be transferred to such parties in these circumstances. You may choose not to have your information transferred as a business asset by sending us a mail at CUSTOMERSERVICE@VERADABEAUTY.COM
Compliance with Law
We may disclose information that is necessary to comply with any applicable law, regulation, legal process or governmental request. In addition, we may disclose any information when it is necessary to prevent physical harm or financial loss or in connection with suspected or actual illegal activity.
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register. This Site is not designed for persons under the age of 18 and we do not knowingly collect personal information from anyone under the age of 18. If we become aware that we have inadvertently received personal information from a visitor under the age of 18 on the Site, we will delete the information from our records.
How We Protect Personal Information
We maintain reasonable safeguards for this Site to protect against unauthorized disclosure, use, alteration or destruction of the personal information you provide on the Site. If you have any questions about security at our Site, please send us a mail at CUSTOMERSERVICE@VERADABEAUTY.COM
Updating Your Information You have the ability to review, change or request deletion of your personal information by sending an email at CUSTOMERSERVICE@VERADABEAUTY.COM
Opt-Out and Managing Your Preferences
You may choose whether or not you would like to receive Email from us. You may change your preferences with respect to Email at any time by clicking the "unsubscribe" link at the bottom of each Email you receive from us, or emailing us at CUSTOMERSERVICE@VERADABEAUTY.COM. You may unsubscribe from receiving Text Messages, by contacting CUSTOMERSERVICE@VERADABEAUTY.COM. You may also choose not to receive mail or phone communications by emailing us at CUSTOMERSERVICE@VERADABEAUTY.COM. and specifying that this is your preference.
We have taken great measures to ensure that your visit to our Site is an excellent one and that your privacy is constantly respected. If you have any questions, comments or concerns about our privacy practices, please contact us by email at CUSTOMERSERVICE@VERADABEAUTY.COM If you have questions related to Text Messages, please contact us at CUSTOMERSERVICE@VERADABEAUTY.COM